SOLUTIONS
Electric Utilities
Do you work for an investor-owned or consumer-owned utility that is looking to streamline your DER interconnection process to address workforce constraints or an increase in the volume or complexity of interconnection applications? EquinoxDG can help connect you with procedures and tariffs that increase customer satisfaction, staff retention, and regulatory compliance.
Process Optimization
Utility processes can be difficult due to the need to coordinate across business units, the limitations of existing software platforms, and the challenge of managing change amidst high work volumes.
EquinoxDG helps utilities assess existing workflows, identify procedural bottlenecks, and align internal practices with regulatory requirements and engineering standards. Support is focused on practical, implementable improvements that reduce friction for staff and customers alike and support timely interconnection outcomes.
Regulatory Translation
Utility regulatory attorneys often must liaise between their technical staff and utility regulators to drive effective outcomes for their companies. Having a third-party to help translate between the technical and regulatory requirements of DER interconnection can help mitigate utility risk and identify internal challenges that may be contributing to poor outcomes.
EquinoxDG helps translate complex engineering and operational considerations into clear regulatory context for legal and policy teams, and clarifies regulatory requirements and commission expectations for technical staff. This cross-functional support improves internal alignment, reduces miscommunication, and helps utilities develop positions and practices that are technically sound and comply with regulations.
Ombuds Support
Utility ombudsperson services are becoming more common in states as the number and complexity of interconnection disputes increase. EquinoxDG supports utility staff by providing independent technical and procedural expertise to supplement existing ombudsperson functions related to DER interconnection.
We assist utility staff with evaluating the technical merits of specific interconnection complaints, assessing utility processes, and identifying pathways to resolution, thus strengthening existing ombudsperson capacity and surfacing systemic issues that may warrant broader utility attention.